Drive the triage desk from your own code

export API="https://api.skillsafe.ai/v1/app-api"
export SKILLSAFE_TOKEN="YOUR_TOKEN"      # see step 1

# every call looks like:
#   curl -s "$API/…" -H "Authorization: Bearer $SKILLSAFE_TOKEN" [-d '{json}']
# jq is used below to pull fields out of the {"data": …} envelope

import json, os, requests

API = "https://api.skillsafe.ai/v1/app-api"
TOKEN = os.environ["SKILLSAFE_TOKEN"]  # see step 1

def api(method, path, body=None, **headers):
    res = requests.request(method, API + path, json=body,
                           headers={"Authorization": f"Bearer {TOKEN}", **headers})
    payload = res.json()
    if not res.ok:
        raise RuntimeError(payload.get("error", {}).get("message", res.reason))
    return payload["data"]

// Node 18+ (built-in fetch)
const API = "https://api.skillsafe.ai/v1/app-api";
const TOKEN = "YOUR_TOKEN"; // see step 1 — read it from your environment in real code

async function api(method, path, body, extraHeaders = {}) {
  const res = await fetch(API + path, {
    method,
    headers: { Authorization: `Bearer ${TOKEN}`, "Content-Type": "application/json", ...extraHeaders },
    body: body === undefined ? undefined : JSON.stringify(body),
  });
  const json = await res.json();
  if (!res.ok) throw new Error(json.error?.message ?? res.statusText);
  return json.data;
}

package main

import (
	"bytes"
	"encoding/json"
	"fmt"
	"net/http"
	"os"
)

const API = "https://api.skillsafe.ai/v1/app-api"

var token = os.Getenv("SKILLSAFE_TOKEN") // see step 1

func call(method, path string, body, out any) error {
	var buf bytes.Buffer
	if body != nil {
		json.NewEncoder(&buf).Encode(body)
	}
	req, _ := http.NewRequest(method, API+path, &buf)
	req.Header.Set("Authorization", "Bearer "+token)
	req.Header.Set("Content-Type", "application/json")
	res, err := http.DefaultClient.Do(req)
	if err != nil {
		return err
	}
	defer res.Body.Close()
	var env struct {
		Data  json.RawMessage `json:"data"`
		Error *struct{ Message string `json:"message"` } `json:"error"`
	}
	json.NewDecoder(res.Body).Decode(&env)
	if res.StatusCode >= 400 {
		return fmt.Errorf("api %s %s: %s", method, path, env.Error.Message)
	}
	if out == nil {
		return nil
	}
	return json.Unmarshal(env.Data, out)
}

// Java 17+, no dependencies. Pair with your JSON library (Jackson, Gson…)
// to read fields out of the returned envelope.
import java.net.URI;
import java.net.http.HttpClient;
import java.net.http.HttpRequest;
import java.net.http.HttpResponse;

public class SkillSafe {
    static final String API = "https://api.skillsafe.ai/v1/app-api";
    static final String TOKEN = System.getenv("SKILLSAFE_TOKEN"); // see step 1
    static final HttpClient HTTP = HttpClient.newHttpClient();

    static String api(String method, String path, String jsonBody) throws Exception {
        var req = HttpRequest.newBuilder(URI.create(API + path))
            .header("Authorization", "Bearer " + TOKEN)
            .header("Content-Type", "application/json")
            .method(method, jsonBody == null
                ? HttpRequest.BodyPublishers.noBody()
                : HttpRequest.BodyPublishers.ofString(jsonBody))
            .build();
        var res = HTTP.send(req, HttpResponse.BodyHandlers.ofString());
        if (res.statusCode() >= 400) throw new RuntimeException(res.body());
        return res.body(); // envelope: {"data": …}
    }
}

require "net/http"
require "json"

API = "https://api.skillsafe.ai/v1/app-api"
TOKEN = ENV.fetch("SKILLSAFE_TOKEN") # see step 1

def api(method, path, body = nil)
  uri = URI(API + path)
  req = Net::HTTP.const_get(method.capitalize).new(uri)
  req["Authorization"] = "Bearer #{TOKEN}"
  req["Content-Type"] = "application/json"
  req.body = body.to_json if body
  res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) { |h| h.request(req) }
  payload = JSON.parse(res.body)
  raise (payload.dig("error", "message") || res.message) unless res.is_a?(Net::HTTPSuccess)
  payload["data"]
end

<?php
const API = "https://api.skillsafe.ai/v1/app-api";
$TOKEN = getenv("SKILLSAFE_TOKEN"); // see step 1

function api(string $method, string $path, ?array $body = null): mixed {
    global $TOKEN;
    $ch = curl_init(API . $path);
    curl_setopt_array($ch, [
        CURLOPT_CUSTOMREQUEST  => $method,
        CURLOPT_RETURNTRANSFER => true,
        CURLOPT_HTTPHEADER     => [
            "Authorization: Bearer $TOKEN",
            "Content-Type: application/json",
        ],
        CURLOPT_POSTFIELDS     => $body === null ? null : json_encode($body),
    ]);
    $payload = json_decode(curl_exec($ch), true);
    $status  = curl_getinfo($ch, CURLINFO_RESPONSE_CODE);
    curl_close($ch);
    if ($status >= 400) {
        throw new Exception($payload["error"]["message"] ?? "HTTP $status");
    }
    return $payload["data"];
}

// .NET 8+
using System.Net.Http.Json;
using System.Text.Json;

static class SkillSafe
{
    const string Api = "https://api.skillsafe.ai/v1/app-api";
    static readonly HttpClient Http = new();

    static SkillSafe() =>
        Http.DefaultRequestHeaders.Authorization =
            new("Bearer", Environment.GetEnvironmentVariable("SKILLSAFE_TOKEN")); // see step 1

    public static async Task<JsonElement> ApiAsync(HttpMethod method, string path, object? body = null)
    {
        var req = new HttpRequestMessage(method, Api + path);
        if (body != null) req.Content = JsonContent.Create(body);
        var res = await Http.SendAsync(req);
        var json = await res.Content.ReadFromJsonAsync<JsonElement>();
        if (!res.IsSuccessStatusCode)
            throw new Exception(json.GetProperty("error").GetProperty("message").GetString());
        return json.GetProperty("data");
    }
}

curl -s -X POST "$API/guest" \
  -H "Content-Type: application/json" \
  -d '{"slug":"legal-inbox"}' | jq -r '.data.token'

token = api("POST", "/guest", {"slug": "legal-inbox"})["token"]

const { token } = await api("POST", "/guest", { slug: "legal-inbox" });

var guest struct{ Token string `json:"token"` }
err := call("POST", "/guest", map[string]string{"slug": "legal-inbox"}, &guest)

String envelope = api("POST", "/guest", """
    {"slug":"legal-inbox"}""");
// token is at data.token in the returned JSON

token = api("POST", "/guest", { slug: "legal-inbox" })["token"]

$token = api("POST", "/guest", ["slug" => "legal-inbox"])["token"];

var guest = await SkillSafe.ApiAsync(HttpMethod.Post, "/guest",
    new { slug = "legal-inbox" });
var token = guest.GetProperty("token").GetString();

curl -s "$API/me" -H "Authorization: Bearer $SKILLSAFE_TOKEN" | jq '.data'

me = api("GET", "/me")
print(me["subject_type"], me["credits"])

const me = await api("GET", "/me");
console.log(me.subject_type, me.credits);

var me struct {
	SubjectType string `json:"subject_type"`
	Credits     int64  `json:"credits"`
}
err := call("GET", "/me", nil, &me)

String envelope = api("GET", "/me", null);
// data.subject_type, data.credits

me = api("GET", "/me")
puts "#{me["subject_type"]}: #{me["credits"]} credits"

$me = api("GET", "/me");
echo "{$me['subject_type']}: {$me['credits']} credits\n";

var me = await SkillSafe.ApiAsync(HttpMethod.Get, "/me");
Console.WriteLine($"{me.GetProperty("subject_type")}: {me.GetProperty("credits")} credits");

curl -s -X POST "$API/estimate" \
  -H "Authorization: Bearer $SKILLSAFE_TOKEN" -H "Content-Type: application/json" \
  -d '{"inquiry":"…the full inbound email…"}' | jq '.data'

est = api("POST", "/estimate", {"inquiry": inquiry})
print("worst case:", est["hold_credits"], "credits on", est["model"])

const est = await api("POST", "/estimate", { inquiry });
console.log("worst case:", est.hold_credits, "credits on", est.model);

var est struct {
	HoldCredits int64  `json:"hold_credits"`
	Model       string `json:"model"`
}
err := call("POST", "/estimate", map[string]string{"inquiry": inquiry}, &est)

String envelope = api("POST", "/estimate", """
    {"inquiry": %s}""".formatted(toJsonString(inquiry)));
// worst-case cost is at data.hold_credits

est = api("POST", "/estimate", { inquiry: inquiry })
puts "worst case: #{est["hold_credits"]} credits on #{est["model"]}"

$est = api("POST", "/estimate", ["inquiry" => $inquiry]);
echo "worst case: {$est['hold_credits']} credits on {$est['model']}\n";

var est = await SkillSafe.ApiAsync(HttpMethod.Post, "/estimate", new { inquiry });
Console.WriteLine($"worst case: {est.GetProperty("hold_credits")} credits");

# input.json: {"inquiry":"…","sender":"external","org":"Northbeam, Inc."}
JOB_ID=$(curl -s -X POST "$API/run" \
  -H "Authorization: Bearer $SKILLSAFE_TOKEN" -H "Content-Type: application/json" \
  -H "Idempotency-Key: triage-$(date +%s)" \
  -d @input.json | jq -r '.data.job_id')

while :; do
  JOB=$(curl -s "$API/jobs/$JOB_ID" -H "Authorization: Bearer $SKILLSAFE_TOKEN")
  STATUS=$(echo "$JOB" | jq -r '.data.status')
  [ "$STATUS" = "succeeded" ] || [ "$STATUS" = "failed" ] && break
  sleep 2
done

echo "$JOB" | jq -r '.data.output.output' \
  | jq '{category, recommendation, triggers: [.escalation_triggers[].trigger]}'

import time

job_id = api("POST", "/run", {
    "inquiry": inquiry,
    "sender": "external",
    "org": "Northbeam, Inc.",
}, **{"Idempotency-Key": "triage-001"})["job_id"]

while True:
    job = api("GET", f"/jobs/{job_id}")
    if job["status"] in ("succeeded", "failed"):
        break
    time.sleep(1.5)

if job["status"] == "failed":
    raise RuntimeError(job.get("error", "run failed"))

raw = job["output"]
if isinstance(raw, dict) and "output" in raw:
    raw = raw["output"]
triage = json.loads(raw) if isinstance(raw, str) else raw
print(triage["category"], "→", triage["recommendation"])
print(triage["response"])

const { job_id } = await api("POST", "/run", {
  inquiry,
  sender: "external",
  org: "Northbeam, Inc.",
}, { "Idempotency-Key": crypto.randomUUID() });

let job;
do {
  await new Promise((r) => setTimeout(r, 1500));
  job = await api("GET", `/jobs/${job_id}`);
} while (job.status !== "succeeded" && job.status !== "failed");

if (job.status === "failed") throw new Error(job.error ?? "run failed");

const raw = job.output?.output ?? job.output;
const triage = typeof raw === "string" ? JSON.parse(raw) : raw;
console.log(triage.category, "→", triage.recommendation);
if (triage.recommendation === "escalate")
  triage.escalation_triggers.forEach((t) => console.log("-", t.trigger, ":", t.why));

var started struct{ JobID string `json:"job_id"` }
err := call("POST", "/run", map[string]string{
	"inquiry": inquiry, "sender": "external",
}, &started)
if err != nil {
	log.Fatal(err)
}

var job struct {
	Status string `json:"status"`
	Error  string `json:"error"`
	Output struct {
		Output string `json:"output"`
	} `json:"output"`
}
for {
	if err := call("GET", "/jobs/"+started.JobID, nil, &job); err != nil {
		log.Fatal(err)
	}
	if job.Status == "succeeded" || job.Status == "failed" {
		break
	}
	time.Sleep(1500 * time.Millisecond)
}
var triage struct {
	Category       string `json:"category"`
	Recommendation string `json:"recommendation"`
	Response       string `json:"response"`
}
json.Unmarshal([]byte(job.Output.Output), &triage)

String envelope = api("POST", "/run", """
    {"inquiry": %s, "sender": "external"}
    """.formatted(toJsonString(inquiry)));
String jobId = /* data.job_id via your JSON library */;

while (true) {
    String job = api("GET", "/jobs/" + jobId, null);
    String status = /* data.status */;
    if (status.equals("succeeded") || status.equals("failed")) break;
    Thread.sleep(1500);
}
// the triage is the JSON *string* at data.output.output — parse it again;
// read category, recommendation, response, placeholders from it

started = api("POST", "/run", { inquiry: inquiry, sender: "external" })

job = nil
loop do
  job = api("GET", "/jobs/#{started["job_id"]}")
  break if %w[succeeded failed].include?(job["status"])
  sleep 1.5
end
raise (job["error"] || "run failed") if job["status"] == "failed"

raw = job["output"].is_a?(Hash) ? job["output"].fetch("output", job["output"]) : job["output"]
triage = raw.is_a?(String) ? JSON.parse(raw) : raw
puts "#{triage["category"]} → #{triage["recommendation"]}"
puts triage["response"]

$started = api("POST", "/run", [
    "inquiry" => $inquiry,
    "sender" => "external",
]);

do {
    sleep(2);
    $job = api("GET", "/jobs/" . $started["job_id"]);
} while (!in_array($job["status"], ["succeeded", "failed"]));

if ($job["status"] === "failed") {
    throw new Exception($job["error"] ?? "run failed");
}

$raw = is_array($job["output"]) ? ($job["output"]["output"] ?? $job["output"]) : $job["output"];
$triage = is_string($raw) ? json_decode($raw, true) : $raw;
echo $triage["category"] . " → " . $triage["recommendation"] . "\n";

var started = await SkillSafe.ApiAsync(HttpMethod.Post, "/run", new {
    inquiry, sender = "external" });
var jobId = started.GetProperty("job_id").GetString();

JsonElement job;
while (true)
{
    job = await SkillSafe.ApiAsync(HttpMethod.Get, $"/jobs/{jobId}");
    var status = job.GetProperty("status").GetString();
    if (status is "succeeded" or "failed") break;
    await Task.Delay(1500);
}
var triage = JsonDocument.Parse(
    job.GetProperty("output").GetProperty("output").GetString()!).RootElement;
Console.WriteLine($"{triage.GetProperty("category")} → {triage.GetProperty("recommendation")}");

curl -sN -X POST "$API/run-stream" \
  -H "Authorization: Bearer $SKILLSAFE_TOKEN" -H "Content-Type: application/json" \
  -H "Idempotency-Key: triage-$(date +%s)" \
  -d @input.json
# event: job    data: {"job_id":"job_…"}
# event: delta  data: {"text":"{\"category\":\"Discovery hold\""}
# …
# event: done   data: {"job_id":"…","status":"succeeded","charged_credits":312,
#                      "output":{"output":"…the full JSON triage…"}}

res = requests.post(API + "/run-stream", json=payload, stream=True,
                    headers={"Authorization": f"Bearer {TOKEN}"})
event, done = None, None
for line in res.iter_lines(decode_unicode=True):
    if line.startswith("event:"):
        event = line[6:].strip()
    elif line.startswith("data:"):
        data = json.loads(line[5:])
        if event == "delta":
            print(data.get("text", ""), end="", flush=True)
        elif event in ("done", "pending"):
            done = data
        elif event == "error":
            raise RuntimeError(data.get("message"))

triage = json.loads(done["output"]["output"])

const res = await fetch(API + "/run-stream", {
  method: "POST",
  headers: { Authorization: `Bearer ${TOKEN}`, "Content-Type": "application/json" },
  body: JSON.stringify(payload),
});
const reader = res.body.getReader();
const decoder = new TextDecoder();
let buf = "", event = "message", out = "", done;
for (;;) {
  const chunk = await reader.read();
  if (chunk.done) break;
  buf += decoder.decode(chunk.value, { stream: true });
  let i;
  while ((i = buf.indexOf("\n")) >= 0) {
    const line = buf.slice(0, i); buf = buf.slice(i + 1);
    if (line.startsWith("event:")) event = line.slice(6).trim();
    else if (line.startsWith("data:")) {
      const data = JSON.parse(line.slice(5));
      if (event === "delta") out += data.text ?? "";
      else if (event === "done" || event === "pending") done = data;
      else if (event === "error") throw new Error(data.message);
    }
  }
}
const triage = JSON.parse(done.output.output);

req, _ := http.NewRequest("POST", API+"/run-stream", bytes.NewReader(body))
req.Header.Set("Authorization", "Bearer "+token)
req.Header.Set("Content-Type", "application/json")
res, err := http.DefaultClient.Do(req)
if err != nil {
	log.Fatal(err)
}
defer res.Body.Close()

sc := bufio.NewScanner(res.Body)
sc.Buffer(make([]byte, 0, 1<<20), 1<<20)
event, done := "", []byte(nil)
for sc.Scan() {
	line := sc.Text()
	if strings.HasPrefix(line, "event:") {
		event = strings.TrimSpace(line[6:])
	} else if strings.HasPrefix(line, "data:") {
		data := strings.TrimSpace(line[5:])
		if event == "delta" {
			// unmarshal {"text": …} and append
		} else if event == "done" || event == "pending" {
			done = []byte(data)
		}
	}
}
// unmarshal done → .output.output (a JSON string) → your triage struct

var req = HttpRequest.newBuilder(URI.create(API + "/run-stream"))
    .header("Authorization", "Bearer " + TOKEN)
    .header("Content-Type", "application/json")
    .POST(HttpRequest.BodyPublishers.ofString(payloadJson))
    .build();
var lines = HTTP.send(req, HttpResponse.BodyHandlers.ofLines()).body();

final String[] event = {""};
StringBuilder doneData = new StringBuilder();
lines.forEach(line -> {
    if (line.startsWith("event:")) event[0] = line.substring(6).trim();
    else if (line.startsWith("data:")) {
        if (event[0].equals("delta")) { /* parse {"text"} and append */ }
        else if (event[0].equals("done")) doneData.append(line.substring(5).trim());
    }
});
// parse doneData → output.output (a JSON string) → the triage

uri = URI(API + "/run-stream")
req = Net::HTTP::Post.new(uri)
req["Authorization"] = "Bearer #{TOKEN}"
req["Content-Type"] = "application/json"
req.body = payload.to_json

event, done, buf = nil, nil, ""
Net::HTTP.start(uri.host, uri.port, use_ssl: true) do |http|
  http.request(req) do |res|
    res.read_body do |chunk|
      buf << chunk
      while (i = buf.index("\n"))
        line = buf.slice!(0..i).chomp
        if line.start_with?("event:") then event = line[6..].strip
        elsif line.start_with?("data:")
          data = JSON.parse(line[5..])
          print data["text"] if event == "delta"
          done = data if %w[done pending].include?(event)
        end
      end
    end
  end
end
triage = JSON.parse(done["output"]["output"])

$event = ""; $done = null; $buf = "";
$ch = curl_init(API . "/run-stream");
curl_setopt_array($ch, [
    CURLOPT_POST => true,
    CURLOPT_HTTPHEADER => ["Authorization: Bearer $TOKEN", "Content-Type: application/json"],
    CURLOPT_POSTFIELDS => json_encode($payload),
    CURLOPT_WRITEFUNCTION => function ($ch, $chunk) use (&$event, &$done, &$buf) {
        $buf .= $chunk;
        while (($i = strpos($buf, "\n")) !== false) {
            $line = rtrim(substr($buf, 0, $i)); $buf = substr($buf, $i + 1);
            if (str_starts_with($line, "event:")) $event = trim(substr($line, 6));
            elseif (str_starts_with($line, "data:")) {
                $data = json_decode(substr($line, 5), true);
                if ($event === "delta") echo $data["text"] ?? "";
                if ($event === "done" || $event === "pending") $done = $data;
            }
        }
        return strlen($chunk);
    },
]);
curl_exec($ch);
curl_close($ch);
$triage = json_decode($done["output"]["output"], true);

var req = new HttpRequestMessage(HttpMethod.Post, Api + "/run-stream")
    { Content = JsonContent.Create(payload) };
var res = await Http.SendAsync(req, HttpCompletionOption.ResponseHeadersRead);
using var reader = new StreamReader(await res.Content.ReadAsStreamAsync());

string? line; string ev = ""; JsonElement doneEl = default;
while ((line = await reader.ReadLineAsync()) != null)
{
    if (line.StartsWith("event:")) ev = line[6..].Trim();
    else if (line.StartsWith("data:"))
    {
        var data = JsonDocument.Parse(line[5..]).RootElement.Clone();
        if (ev == "delta") Console.Write(
            data.TryGetProperty("text", out var t) ? t.GetString() : "");
        else if (ev is "done" or "pending") doneEl = data;
    }
}
var triage = JsonDocument.Parse(
    doneEl.GetProperty("output").GetProperty("output").GetString()!).RootElement;